
Your Questions Answered
What's Inside The Box?
What's Inside The Box?
Every kit contains pre-cut precision wooden pieces, pre-painted details for authentic textures, illustrated step-by-step instructions, LED lighting components (where applicable), and all specialty materials needed to bring your miniature world to life. Due to international shipping regulations, glue and batteries are excluded - but we'll guide you to the perfect adhesive solution!
Is This Beginner-friendly?
Is This Beginner-friendly?
Absolutely! Our kits are designed for crafters at all levels. Each comes with:
- Color-coded components for easy identification
- Illustrated instructions with magnified detail views
What If A Part Is Missing Or Damaged?
What If A Part Is Missing Or Damaged?
We triple-check kits before shipping, but if anything's amiss:
- Email service@zeomos.shop within 30 days
- Include photos and your order number
- We'll ship replacements within 3 days!
Your satisfaction is our craftsmanship promise.
How Do I Track My Order?
How Do I Track My Order?
After processing (2-3 business days):
→ You'll receive tracking via email
→ Check real-time updates on our [Tracking Page]
→ International orders may take 7-15 days
Can't find your updates? Reply to your order confirmation - we'll personally investigate!
Will Items Ship Together?
Will Items Ship Together?
Your order may arrive in multiple packages if:
- Items ship from different warehouses
- Large orders require separate boxes
But don't worry! You'll receive:
• Individual tracking numbers
• Shipping notifications for each package
• Priority consolidation when possible
